72-hour BOND CLeAN GUARANTEE

Our Brisbane end-of-lease cleans are protected by a clear 72-hour re-clean guarantee. Provide the agent’s report or photos within 72 hours and we’ll revisit once to address eligible items.

72-Hour Bond Re-Clean Guarantee

Dash Cleaning stands behind every bond clean. If your property manager or landlord raises reasonable cleaning concerns, we’ll return once within 72 hours of your original service to re-clean the specific areas free of charge, subject to the conditions below.

1) What the guarantee covers

Applies to our End-of-Lease/Bond Clean at residential properties within our service area.
Covers only the cleaning items included in your quote and our bond clean checklist (e.g. kitchen, bathrooms, internal windows, skirting boards, oven - if included).
Add-ons (e.g. carpet steam cleaning, wall washing, blinds, pest control, mould remediation) are covered only if they were quoted and completed by Dash Cleaning as part of the same booking.

2) Time frame & how to request a re-clean

You (or your agent) must notify us within 72 hours of the job completion time shown on your invoice.
Your request must include either:
(a) the agent’s/landlord’s exit report or email listing the issues, or
(b) clear photos/videos showing the areas of concern.
Lodge your request via contact@dashcleaning.com.au.
Re-cleans are performed Mon–Sat during business hours at the next available time. (Public holidays may extend the next-available slot.)

3) Eligibility requirements (important)

To keep results consistent between our clean and the agent’s inspection, the following must be met:
The property remains vacant and unused after our clean and until the re-clean (no moving back in, no new trades, no new spills/dust).
Electricity and water are connected for both the clean and the re-clean.
Full access is provided (keys, parking, lift/fob access).
No third-party cleaning occurs between our clean and the re-clean.
All rubbish and personal items are removed before we arrive; any items left may limit what we can do.

4) What’s not covered (exclusions)

Items outside our quoted scope or not on our bond checklist; items requiring specialist trades (e.g. stained/bleached grout needing replacement, silicone repairs, paint/plaster touch-ups).
Fair wear and tear, permanent marks or damage (burns, scratches, etching, hard-water staining, corrosion, oven enamel degradation, aged silicone/mould staining that cannot be cleaned).
Outdoor/common areas not listed in the quote; external windows at unsafe heights without prior arrangement.
Pest issues, odours, and mould beyond normal cleaning (e.g. active leaks/ventilation problems).
Carpet stains that do not respond to standard hot-water extraction, or carpets not included in the booking.
Requests that are preference-based (e.g. “clean again” with no specific defect) or unrelated to cleaning (maintenance/repairs).

5) What the re-clean includes

One complimentary revisit addressing the specific items listed by your agent/landlord.
If new items are raised, we’ll assess onsite. If within original scope, we’ll include them; if additional work, we’ll quote before proceeding.
If the property was accessed/used or altered after our clean, we may (at our discretion) void the guarantee or quote for a paid service.

6) Your responsibilities

Share the agent’s report/photos promptly and book the re-clean window we offer.
Ensure keys and access are ready; missed or locked-out visits may incur a call-out fee.
If the agent requires a set time, please provide at least 24 hours’ notice so we can align our team.

7) Limitations & liability

The guarantee is a re-clean obligation, not a refund. We cannot guarantee outcomes affected by damage, fair wear and tear, or expectations beyond reasonable cleanliness.
Our liability for any claims related to the service is capped at the value of the original clean.
We reserve the right to decline a re-clean where the request is abusive, fraudulent, or unrelated to our service. (Zero tolerance for aggression toward staff.)

8) Cancellations, reschedules & no-shows (re-cleans)

If you cancel or refuse the offered re-clean appointment(s) within the 72-hour window, the guarantee is considered fulfilled.
If we cannot gain access at the agreed time, a call-out fee may apply and the guarantee may be voided.

9) Evidence & photos

Our team may take date-stamped photos of completed areas for quality control and to action any re-clean requests efficiently.
By booking, you consent to reasonable photo documentation of cleaned areas (no personal data captured).

10) Acceptance

By booking our bond clean, you agree to these 72-Hour Re-Clean Guarantee conditions, our General Terms, and the Inclusions/Exclusions checklist provided with your quote.